WiFi Max. Leaving Virgin Media. £49 a month. 15 if we don’t turn up on the promised day of an. Depending on your broadband package and how long you've been a customer, you will have either a. Switch Broadband 2023 | Change Broadband Provider - Virgin Media How switching broadband providers works 1. Customers across the country were reporting a complete failure of their broadband service for. If you are an existing Virgin Media customer looking for help and advice with your service, or if you want to upgrade your existing package, you can call Virgin Media's customer service number on 0345 454 1111 or 150 from a Virgin Media phone line. Excludes broadband faults and broadband network outages. (Use our comparison tool to check the current prices, of course. You can do this by calling Virgin Media’s customer service team on 0345 454 1111. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. There’s also a text relay service available for free on 18001 0800 052 2164, alongside the option to use a sign language interpreter. We’re so confident in this technology that we’ve launched. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. It has not so far given any. Its headquarters are at Green Park in Reading, England. My Virgin Media App is the easiest way to manage your Virgin Media account on the go. For broadband, TV, landline, and account enquiries, phone 03454541111*. Virgin Media O2 launched its first ever joint product, Volt, in October 2021, which offers exclusive benefits when your household is with both Virgin Media and O2. 3. Yes, you can – at Virgin Media, we don’t need to run your broadband through a landline. Unfortunately, in 2023 Virgin Media was plagued by a number of outages, some of which lasted hours at a time, leaving customers unable to get online or access their Virgin Media emails. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. Despite their promises, the quality of service provided is subpar, making it a challenge for customers to receive the value they expect. 50 a month for Essential broadband, or £20 a month for Essential broadband plus. Excludes broadband faults and broadband network outages. At the time of writing (June 2023), an entry level M50 broadband deal is £38 per month for 18 months. Business broadband. Virgin Media owns and operates its. Your account. Virgin Media has confirmed that there is an “issue that is affecting broadband services”. We’ll get you set up in no time, too. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. How to test my download and upload speeds? Running a Virgin Media broadband speed test is easy. Virgin Media provides a router/modem combo unit branded by Virgin Media as the "Hub" to all customers as part of your broadband contract. “ Have had virgin broadband for 18/12. Customer score. 5 out of 5. Extremely poor service. Broadband and sim – Also known as our Volt bundles – get Virgin Media Broadband and an O2 sim, with double the speed and data thanks to Volt benefits Broadband for low-income families – Get broadband from £12. Exclusive benefits of being a Virgin Media O2 Volt customer include: A broadband speed boost to the next tier available (e. Virgin Media services are only available in eligible Virgin Media network areas. Mon - Sat 9am to 6pm Technical Support. Set up a Hub. Excludes Essential broadband customers from 10 November 2022. Make sure you have your Account number and Area reference number to hand. Virgin Media broadband isn’t as widely available as other major UK broadband providers, but you can use our Broadband Unbundled tool to see if you can get it. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. What. And in most cases you’ll only be without broadband for about 30 minutes on the day of your switch. Tried leaving today, got strung along through 4 different people on the phone for 2 hours quoting better prices until the last one. for the second time in a day. What do the colours mean? Yellow. 50 per month. Broadband, TV and landline. In general, 10Mbps per person is a minimum benchmark, 20-30Mbps is better, 50Mbps is best, and. Virgin Media offers four multi award-winning services across the UK: broadband, TV, mobile phone and landline. css"> <iframe aria-hidden="true" title="GTM" src=". You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Over 400 servers in the UK and over 5,500 worldwide. Virgin Media mega volt bundle: Was £85 per month, now £70 per month, Virginmedia. At present around 14. Check your postcode: 2. com Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. £32 a month. Virgin Media Quickstart set up. Published: 30 Jun 2023 10:30. If you’ve got a quick question, you can use our Virtual Assistant service. Step 2: Order your NOW Broadband service. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Choose. Free Virgin Media Hub 5 Wi-Fi router. Broadband, TV and Landline offers. This means you can enjoy our superfast broadband speed with an average download of 1,130Mbps, without being connected to a landline. Terms and Conditions – Classic contracts – not available to customers entering into new contracts with us from 5 July 2022. Empowers digital innovation for education in thousands of schools. Virgin Mobile package. EE’s broadband speeds: 10Mbps, 36Mbps, 67Mbps, 145Mbps, 300Mbps and 900Mbps. Mon - Fri 9am to 6pm. We're here to help get to the bottom of any broadband issues, and get your connection fixed and working as it should. Cancelling Virgin Media broadband over the phone. For a one-time fee, Virgin Media broadband subscribers can receive a Stream box, which operates like a set-top box with easy self set-up. Virgin Media is famous for its fast internet speeds. Pay Monthly SIMs; Family Plan; Learn about mobile. This promotion means you won’t pay the usual setup fee of £35. Virgin Media was the one of the first providers to create a broadband social tariff in 2020 and has consistently provided support to vulnerable customers and those struggling to afford connectivity. A representative will be available to assist you and address any issues you may be facing. Further exclusions & legal stuff apply. To progress with your broadband switch from Virgin Media to NOW, go to NOW’s website to order your new NOW broadband service. Step 5 If you believe that a fraudster may have ordered Virgin Media goods or services using your details, or a Virgin Media/Virgin Mobile account has been set up in your name without your permission,. Compare broadband packages. Pretty cool, right? When will. Next, tap Check. Noel joyce WiFi going on and off here in Limerick. This information is updated every 15 minutes, so you're always in the know. Daniel Somogyi from Dorset, who pays Virgin Media £100 a month for his home package, says he suffered the same fate and that the whole episode caused him “a great deal of anxiety and. The Virgin Media customer service line is the first point of contact for all queries, including technical support and complaints. Did you know? Did you know, 95% of our customers find the solution to their problem using the help and support pages. The company’s M100 and M200 broadband packages have been. Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best meets their needs. Up to 3 WiFi Pods if needed. Further exclusions & legal stuff apply. Then it's out with the old and in with the new! Once your services are all setup you're ready to sit back and enjoy the power of Broadband, TV and Virgin Phone! Step 3: Cancel your old services. In the UK, Virgin Media offers Voom fibre broadband plans for business, with download speeds of up to 1,000Mbps (1Gbps). If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. All the big providers took part in Black Friday sales last year, from Virgin Media, Sky, Vodafone and BT with half-price packages and free perks thrown in, like 12 month Amazon Prime subscription. Virgin Media services are only available in eligible Virgin Media network areas. The New My Virgin Media App Service Status info is available in the new My Virgin Media app, which is available from the Apple iTunes store (iOS 9 and above. Last modified on Thu 24 Aug 2023 10. In comparison, Virgin offers 50Mbps, 100Mbps, 200Mbps, 350Mbps, 500Mbps and its top speed of 1130Mbps (which it refers to as Gig1), meaning it is still faster than BT. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. As a Virgin Media broadband customer, you can set-up our Web Safe security service free of charge, which works with any device connected to. With M500 Fibre Broadband, we can keep up with even the busiest of homes. Virgin Media BT Sky; Broadband: We’ve now rolled out Gig1 Fibre Broadband across our entire network - with average download speeds of 1130Mbps : Less than 1 in 3 customers can get their top average download speed: Less than 1 in 3 customers can get their top average download speed: TV on the goNo setup fee is available on all bundles, broadband & phone, and broadband only packages. Virgin Media broadband is the top choice for those seeking unmatched speed, making it ideal for gamers, streaming enthusiasts, and busy households. Finding out prices from other providers will also help benchmark any renewal offer that VM come up with. Out of 5,590,397 speed tests recorded on the BT network. No setup fee. Get a £50 voucher with Virgin Media promo codes for broadband and more. If you can get Quickstart, you can choose one of two delivery options. If you have mobile with us:. If you’ve got a quick question, you can use our Virtual Assistant service. Broadband & sim deals. You can do this by calling Virgin Media’s customer service team on 0345 454 1111. Cable. Zen Internet. After initiating trials of the advanced optical networking technology on its live full-fibre infrastructure towards the end of 2022, UK communications firm Virgin. Virgin Media – 150 from our home phone or mobile, 0345 454 1111* on any (* call costs vary) from 8am: to 9pm Monday to Friday, to 8pm Saturday, to 6pm Sunday. How to change my Virgin Media or Virgin Mobile package by phone. Find out more Has this. While Virgin Media’s minimum commitment is 18. At least 30Mbps download speeds in every room or £100 one-off credit. Virgin Media has confirmed that there is an “issue that is affecting broadband services”. During a vishing call, you may have asked to download. £29. Unlike some, we won’t charge you a bean extra to keep your equipment and services in tip-top condition. Offering average download speeds of 264Mbps, our M250 Fibre broadband is great for households with multiple users online at once. Check your service. Unlike BT and Sky, Virgin Media runs on its own cable network. From gripping drama, top-flight comedy and channels for the kids, to every BT Sport channel and a selection of Sky Sports, you can tune in and chill out. No setup fee is available on all bundles, broadband & phone, and broadband only packages. One of the reasons so many customers seem satisfied with their Virgin Media speeds is they tend to overperform the. With Go. Alongside double mobile data and roaming in 75 countries, new and existing customers who take a Virgin Media broadband service and an eligible O2 Pay Monthly plan will receive a. No setup fee is available on all bundles, broadband & phone, and broadband only packages. For only £26. For more information, select the type of broadband service you're planning to switch to on NOW: Brilliant Broadband. 26 April 2022. Find the best deal for you with average speeds of up to 1130Mbps. We currently reach just over 53% of homes in the UK and we’re expecting that to rise. Virgin Fibre Areas only. For example: - Virgin Media broadband speeds are among the fastest in the country. Speeds of up to M500 – average download: 516Mbps. How to cancel your Virgin Media contract. Step 2: Get connected. As part of its pre-Black Friday savings, you can now save on Virgin Broadband’s brilliant M125 package. Virgin Media help and support. You’ll then be able to use your same old phone to make. Check which Hub you’ve got and then pick the test you need. Up your average download speed to 362Mbps for 4K. Virgin Media O2 is giving millions of Virgin Media customers a broadband speed boost at no extra cost. Further exclusions & legal stuff apply. 2Gb Broadband + Loaded TV. Switching broadband provider is as easy as 1, 2, 3…. 2% satisfaction. £8p/m extra or included with Gig1 or Volt. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. On the day of activation, connect your new router to the master phone socket. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. We understand that having internet problems can be really frustrating, that’s why we’ve provided you with some broadband help and support so you can get all the information you need. You can call our Customer Service team on 789 from your Virgin Mobile, or 0345 6000 789* from any. 6 Gbps service from EE has changed all that and it can only be a matter of months before Virgin Media reacts to ensure it can keep its bragging rights on speed. Networking and WiFi. Broadband, TV and phone customers should then press 1, mobile customers should press 2. Head to our service status page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status). 18 EDT. You can dial 150 on a Virgin Media telephone or call 0345 454 1111 from your mobile or landline. Speed. Head to our service status page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status). Virgin Media, which provides broadband, phone and TV services in the UK, is in hot water with regulators over allegations that the company is making it difficult for customers to cancel their contracts. If your broadband or landline service stops working, you will simply have to. Its TV service is one of the most comprehensive, and you can get a mobile service via Virgin Mobile , which offers both traditional pay monthly and Sim-only deals using the Vodafone. My Virgin Media makes managing your account easier with all your information in one place. At Virgin Media, we offer a range of broadband speeds and packages, from our M125 fibre broadband, to our fastest Gig1 Fibre broadband, which provides average download speeds of 1,130Mbps (the most widely available gigabit broadband in the UK). TV on the go. Simply enter your address into our broadband postcode checker. Rather than Live Chat, it works like a text message conversation. Get more information on the advertised Virgin Media broadband speeds here. Richard Hart last updated 2 November 2023 A comparison and run down of some of the best Virgin broadband deals and packages. Virgin Fibre Areas only. At least 30Mbps download speeds in every room or £100 one-off credit. Exclusive student broadband deals with an '. Don't waste your time trying to cancel your services even your contract ended via phone or sms or chat. Virgin Media services are only available in eligible Virgin Media network areas. Broadband Speed Test. Plus get help on things like wayleave & access agreements. Discover the best and worst broadband providers in the UK with our expert reviews. If you can get Quickstart, you can choose one of two delivery options. Our network delivers the fastest widely-available broadband speeds to homes and businesses. speed; Virgin Media M125:. Subject to paragraph 35 (exclusions), Virgin Media shall credit a customer if it does not activate a fixed line or broadband service by 23. Virgin Media Broadband Contact Number: The easiest way to contact Virgin Media’s broadband customer service is by calling 0800 064 3850. 12 month or 30-day rolling contracts. New customers can get up. Virgin Media has a number of plans that all feature 3 months for free. So don't BS me with your stupid replies. Or. Struggling to pay. Welcome to Virgin Media’s help and support page. 88; Activation fee: FREE; Calculation: (£407. If your original Virgin Media broadband contract is up and you’re now on a rolling monthly deal, getting out is pretty simple. With Virgin Media, you can get faster than ever speeds at home with our future-ready Gig1 Fibre Broadband . Virgin Media Broadband pros and cons. 8 billion minutes of calls. From next week, Virgin Media O2 is starting to increase upload speeds for even more of its broadband customers at no extra cost, offering them extra value from their broadband services. Business broadband. The best times to game online or make big downloads, for example, would be when connection is fastest. Compare broadband. Broadband has been pretty slow so I booked a technician to install an OBD Port to sim it up the technician never showed up Virgin Media were unable to tell what time to expect him at Also way overpriced. Unless you're already on the fastest speed in your area, there is a good chance that you’ll be able to opt for an upgrade when renewing. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. From a Virgin mobile phone or landline: 150. 18 month minimum term. Dynamic Page Builder | Virgin MediaThe UK's broadband could soon get a much-needed speed boost courtesy of Virgin Media. If you are moving abroad, we will have to cancel your Virgin Media subscription in Ireland. Broadband, TV and Landline offers. £5. Change or cancel your package. Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. Once a SIM card is inserted it operates like a mobile broadband router. The pandemic has shown the vital role our services play in keeping people connected to their loved ones, as well as helping millions to work from. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. 4Mbps in March 2023. Use Virgin Media phone lines when calling from a different provider. Virgin Media plc is a British company which provides fixed and mobile telephone, television and broadband internet services to businesses and consumers in the United Kingdom. Help with Volt. service agreement for Virgin Media Television, Virgin Broadband and Virgin Phone services These terms and conditions set out the between (1) you (‘agreement ’ you or ‘your’); (2) Virgin Media Limited, (Company Number 02591237) whose registered address is 500 Brook Drive, Reading, RG2 6UU (‘we’ or ‘our’); us’, ‘ and (3. As a customer-first organisation dedicated to delivering the best for business, we are continually investing in our network. It’s easy to switch your TV and landline services too. your cable modem or your Airtime plan) provided by Virgin Media Limited or any other member of the Virgin Media group (“Virgin Media” or “we”) in connection with your Virgin Media services (broadband, telephone,. Now with no setup fee!If you are having trouble cancelling and need to make a complaint, Virgin Media’s customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. Or you may be quicker than average! You won’t be involved the whole time. Not a customer? Talk to us about joining: 1800 940070. But they do acknowledge that seven calls seemed excessive – apparently, it was down to advisors trying to follow up. Choose broadband and phone or broadband only deals from the wide range of monthly broadband contracts. Up to 3 WiFi Pods if needed. Virgin Media’s Essential broadband has a speed of 15Mbps and a fixed price of £15 per month. Use the free Virgin TV Go streaming service anywhere there’s internet connection in the UK, including at home – all our broadband packages are designed for smooth streaming. Now, customers can manage all their accounts – for broadband, TV, home phone and mobile – all in one place wherever and whenever you like. Read all about how to cancel your Virgin Media broadband package and switch to a new provider, whether you're in or out of your minimum contract. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. 50. Excludes broadband faults and broadband network outages. compare you'll find great broadband packages from. Virgin Media employs around 12,000 people directly in the UK and is part of Liberty. no setup cost. Experiencing issues with your change package in your Virgin Media? From managing your services in broadband, TV and landline to your changing your Direct Debit in mobile, find everything you need to know with our package change help and support page. Terms and conditions of your residential customer service agreement for Virgin Media television, Virgin Broadband and Virgin Phone services. Some things you can do are: View your current and previous bills. : Compare our best broadband deals in your area. Next, tap Check. Once connected, the service blends live TV, catch up TV and on-demand services into one, curated to your tastes and interests. Further exclusions & legal stuff apply. Please note: The service status checker is only updated during office hours. For over 20 years, Virgin Media Business has helped small, medium and large sized businesses across sectors to:. All at a lower monthly cost, for a limited time only. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Cancelling Virgin Media broadband over the phone. Virgin Media services are only available in eligible Virgin Media network areas. Or. If you are an existing Virgin Media customer looking for help and advice with your service, or if you want to upgrade your existing package, you can call Virgin Media's customer service number on 0345 454 1111 or 150 from a Virgin Media phone line. Once Volt is activated, you’ll be moved onto the next-highest Virgin Media broadband speed. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you need to know with our broadband help & support page. Plus, you can complain and apply for compensation if the issues are ongoing. Compare all broadband deals. Go to Account settings, then Account details b. Unlocks superfast broadband in 500,000 buildings. Surfshark: The best budget VPN for Virgin. This is far cheaper for this speed compared to the likes of Sky, Virgin Media and BT, who charge £28-30 per month for similar packages. TV box - 15 mins. View Deal. The engineer will bring everything needed to install your Virgin Media services on your chosen day. 2Gb Broadband : Minimum period of 24 months applies. All our services will be set up so, once you’re in your. Virgin Mobile - Other legal stuff from 17 June 2022. Only available to customers on bundles with M50 broadband and above. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. Call Virgin Media and select the option ‘If you’re thinking of leaving Virgin Media’. And so, for average-sized households needing to be online at the same. Just follow the steps below: into our broadband postcode checker and tap ‘check availability’. Unlocks superfast broadband in 500,000 buildings. The new Stream box will connect wirelessly to the internet. Virgin Media has roughly 3. Up to 3 WiFi Pods if needed. Virgin Media billing and payments help and support. WiFi Pods and Boosters. Up to 3 WiFi Pods if needed. If you decide to end part or all of your services with Virgin Media during a minimum. Optical Node), on the upstream path receives a minimum of 15 dBmv. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Virgin had previously told customers it was aware of an issue with broadband services, and was "working to identify and fix the problem as quickly as possible". Continue to checkout . You can call our Customer Service team on 789 from your Virgin Mobile, or 0345 6000 789* from any other phone. The widespread launch of the 1. for 3 months then £39. It’s supplied to your home by an internet service provider (ISP), such as BT or Virgin Media. Advertised Speed: 5 Mbps Expected Speed Range: 5 Mbps. Virgin's mobile service is available under the Virgin. TV 360 and home phone not currently available in 2022/23. Virgin Media’s broadband service utilises the latest cable technology that connects the customer’s home to the cabinet over a coax cable. User reports indicate no current problems at Virgin Media. Broadband & Phone. Contact your. Time slots are from Monday - Saturday, between 8-1pm and 1-6pm. Mega Volt bundle treats you to an O2 sim and Netflix Standard on top of your new TV, broadband and phone services. WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M50 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. Set up and change your Direct Debit details. Whether you want more privacy or help managing your calls, the best broadband and phone deals let you tailor your services. To change your network name and password, go to the Broadband tab, tap the menu symbol in the top right corner and tap on WiFi networks. Virgin Media’s broadband speeds: 54Mbps, 108Mbps, 213Mbps, 362Mbps, 516Mbps and 1,130Mbps. Virgin Fibre Areas only. We do broadband. WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M50 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. Please enter the email address you used when opening a Virgin Media account, or the username you created when registering for My Virgin Media. When you’re booking your move, let us know if you want to choose a new package for your new home. M500 – 516Mbps, the fastest, most widely available fibre optic deal in the UK. All plans offer unlimited broadband with speeds between 500Mbps and 2,000Mbps. Virgin Mobile billing. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. Virgin Media services are only available in eligible Virgin Media network areas. Within that letter or email, we’ll also include information about any other changes we’re. Black Friday sale ends on 27th November. Virgin Media's ultrafast broadband packages combine high-speed. Black Friday sale ends on 27th November. It's such a useful link that it's on every page of the Community! 2. On your installation day, your engineer will arrive in a. Virgin Media offers business broadband on a choice of Voom Fibre plans including Voom 400, Voom 600, Voom 800 & Voom Gig1. Compare all broadband deals. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Includes a 30-day money-back guarantee so you can try it risk-free. Up to 3 WiFi Pods if needed. V6. This is usually available where the home has recently had an active Virgin Media fibre broadband service and is available on most, but not all, Virgin Media packages. Visit BT Broadband » ↑ Comparison table. Recycle or return your kit. Pack our kit. Essential Broadband Plus customers will also have the option to add Virgin Media O2’s latest entertainment product, Stream, for an upfront, one-off fee of just £20 – saving 42% on the normal £35 charge. Virgin Media has run a number of trials over the last year or two to demonstrate with is possible with its DOCSIS 3. Packages; Broadband and TV; View Broadband deals; Upgrade your existing package; TV. Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. View your bill. To find out what speeds are on offer in your area. uk may earn a commission when you purchase via links on our site. Remove any unwanted software that may have been installed. You can call 150 from your Virgin Media phone or mobile or 0345 454 1111 from any other phone. Broadband, TV, Phone & SIM. Excludes broadband faults and broadband network outages. Quickstart is the quickest and easiest way to setup our services. From a Virgin mobile phone or landline: 150. Mega Volt bundle treats you to an O2 sim and Netflix Standard on top of your new TV, broadband and phone services. Access your bills, diagnose faults and manage your package. (Virgin Media) Virgin Media’s mega volt bundle is discounted by £15. Black Friday broadband deals include Superfast 80 for just £26/month, full-fibre 100 for £28 and Ultrafast+ (averaging 500Mb/s) for just £35 a month for 18 months. At the time of writing (June 2023), an entry level M50 broadband deal is £38 per month for 18 months. Available with M50 broadband or faster. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Broadband.